Bid Document


Bid Request Information
Bid Type:
Consultants and Professional Services
Bid Number:
50164.01
Agency:
Airport Commission
Bid Title:
SFO- Airport Guest Services Training and Mystery Shopping and Consultations
Bid Due:
3/19/2019
Time Due:
3:00 PM
Duration:
Original 3 yrs plus 2 options for 2 yrs each
Estimated Cost:
$2,800,000
 

Description
- Develop and facilitate a customized Airport-wide Guest Services Training Program to improve service delivery by Airport Commission and non-Airport Commission employees.

- Establish and administer the Mystery Shopping and Consultations Program for Concessionaires, Security, and aviation support services at the Airport.

- Develop and administer an ongoing communication program designed to foster relationships with management of concessions, security and aviation support services to cultivate continuous needs assessment and encourage participation in program.

See attached file for Solicitations From Potential Prime Bidders for LBEs

March 7, 2019 - Addendum 1 posted


March 11, 2019 - Addendum 2 posted

 

Pre-bid Conference
Date:
2/19/19
Time:
10:00 AM
Location:
International Terminal, G-Side, Administrative Offices, 5th Floor, 28R
 

Contact's Name
Name:
Stephanie Francisco
 

Contact's Phone, Fax, Email Address
Phone:
(650) 821-5256
Fax:
E-mail:
stephanie.francisco@flysfo.com