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On June 27, 2018, a second Questions & Responses document was added. On June 20, 2018, a list of Proposers interested in forming teams to respond to this RFP was added. On June 14, 2018, a Questions & Responses document was added. On June 12, 2018, Addendum No. 1 was added. On June 8, 2018, Pre-Proposal Conference materials were added. The San Francisco Municipal Transportation Agency (SFMTA) is soliciting the services of up to three qualified consultants to develop and deliver customized training courses for employees to address customer engagement in three specific areas: Customer Service Skills, De-Escalation Skills and Managing Implicit Bias. The purpose of this training is to help the Agency deliver on its Strategic Goals, and in particular, to create a culture of outstanding service, to ensure the safety and security of employees, and to improve communication and customer service delivery.
You are hereby invited to submit your proposal in connection with the award of such services.
The SFMTA encourages prospective proposers to attend a Pre-Proposal Conference on June 7, 2018, at 9:30 AM PT, to be held at Corona Heights Conference Room, 6th Floor, Room 6053, One South Van Ness Avenue, San Francisco, CA 94103. Written questions are encouraged to be submitted three calendar days in advance of the Pre-Proposal Conference. The SFMTA will address proposers’ questions and will provide any new or additional information concerning the RFP or selection process at the Pre-Proposal Conference.
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